FAQ
Where do you ship?
We currently only ship to the United Kingdom & Ierland. More regions will be added soon as Orvicks expands.
Do you offer free shipping?
Yes, we offer free tracked shipping on all orders. You’ll receive tracking information as soon as your order is dispatched.
How long does delivery take?
All orders are professionally packed and shipped from our warehouse to ensure fast and secure delivery.
Orders are processed within 1–3 business days. Average delivery time to the UK is 6–10 working days. You’ll receive tracking information as soon as your order is shipped.
See our Shipping Policy for more details.
Can I return my order?
Yes, we offer a 30-Day Money-Back Guarantee. If the product doesn’t meet your expectations, you can easily return it within 30 days.
See our Refund & Return Policy for more details.
What if my order arrives damaged or defective?
Contact us within 48 hours of delivery with a photo of the issue and we’ll send you a replacement free of charge.
How do I contact your customer service?
You can reach us anytime at support@orvicks.com. Our team replies within 24 hours (Mon–Sa).
Still have any questions?
Please contact our customer service at support@orvicks.com or fill out this contact form.
Our customer service team is happy to assist you from Monday till Saturday. We reply within 24 hours.